Varto / MUŞ

Frequently Asked Questions

  • 1. What are the check-in and check-out times?
    Check-in is at 3:00 PM and check-out is at 11:00 AM. Please contact us for any special requests.
  • 2. How can I make a reservation and how long does it take to confirm?
    You can make a reservation instantly by calling us, contacting via WhatsApp, or visiting our front desk.
  • 3. What are the conditions for reservation cancellation and changes?
    In case of cancellation, the room fee is charged. Change requests are subject to room availability.
  • 4. Is a prepayment required when booking?
    Yes, a prepayment is required to complete the reservation.
  • 5. Can I pay at the door or check in without a reservation?
    Yes, we accept payment at the door and walk-in check-ins are welcome.
  • 6. Do you offer early booking discounts?
    Yes, we offer special discounts and benefits for guests who book in advance.
  • 7. What payment methods do you accept?
    We accept credit cards, cash, and QR code payments.
  • 8. Can I get an invoice after my stay?
    Yes, you can request an invoice at the end of your stay.
  • 9. Is your front desk available 24/7?
    Yes, our front desk operates 24/7.
  • 10. How many types of rooms are available at your hotel?
    We offer 4 different types of rooms for our guests.
  • 11. What is the difference between suite rooms and standard rooms?
    Our suite rooms are more spacious and feature a jacuzzi along with a luxury bathroom system.
  • 12. Which rooms offer jacuzzi or luxury bathroom options?
    Rooms 101 and 201 are our suite rooms with private jacuzzi and elegant bathroom design.
  • 13. Is breakfast included in room rates?
    Yes, breakfast is included in all room rates.
  • 14. Are hairdryers, towels, and bathroom amenities available in the rooms?
    Yes, all our rooms are equipped with a hairdryer, fresh towels, and essential bathroom amenities.
  • 15. Is daily room cleaning service provided?
    Yes, our rooms are cleaned daily.
  • 16. Is there an option for an extra bed in the rooms?
    No, extra bed options are not available in our rooms.
  • 17. Do the rooms have air conditioning or heating?
    Our rooms are equipped with central heating. Air conditioning is not available.
  • 18. Can I request a quiet or scenic room?
    Yes, we are happy to accommodate requests for quiet or scenic rooms depending on availability.
  • 19. Do you have rooms suitable for solo travelers?
    Yes, we offer rooms that are ideal for solo travelers.
  • 20. Do you offer special rates or benefits for long-term stays?
    Yes, we provide special pricing and benefits for long-term stays. Please contact us for more details.
  • 21. Do you have family-friendly room options?
    Yes, we offer spacious and comfortable room options suitable for families.
  • 22. Does your hotel offer family-friendly accommodation?
    Yes, our hotel provides a safe, comfortable, and family-friendly stay. With spacious rooms, a children’s play area, and a peaceful environment, we are an ideal choice for families.
  • 23. Do you offer special services for children?
    Yes, our hotel features a children's play area to ensure a fun and enjoyable stay for our young guests.
  • 24. Do you offer special services for honeymoon couples?
    Yes, we provide special room options and romantic touches for honeymoon couples.
  • 25. Is your hotel suitable for group stays and private events?
    Yes, our hotel is ideal for group accommodations such as friends' getaways, family gatherings, business events, and private celebrations. We offer spacious room options and flexible booking solutions for group reservations.
  • 26. What are the service hours of your café and restaurant?
    Our café and restaurant are open from 8:00 AM to 1:00 AM. Kitchen service ends at 11:00 PM.
  • 27. Are there vegetarian dishes on the menu?
    Yes, we offer vegetarian dishes on our menu.
  • 28. Can non-hotel guests use your restaurant?
    Yes, guests who are not staying at the hotel are also welcome to enjoy our restaurant and café.
  • 29. How can I access your QR menu?
    Our QR menu is available on the tables. You can also view it through our website.
  • 30. Can I reserve a table at your restaurant?
    Yes, we do accept table reservations at our restaurant.
  • 31. Do you offer alcoholic beverages on your menu?
    No, alcoholic beverages are not included on our menu.
  • 32. How can I get to your hotel?
    You can find our location map and contact details on the contact page of our website.
  • 33. Is it possible to reach your hotel by public transportation?
    Yes, our hotel is easily accessible by public transportation.
  • 34. Is it easy to find your hotel via navigation?
    Yes, our location is available on navigation apps and can be easily found through maps.
  • 35. Do you offer free parking?
    Yes, we provide free parking for our guests.
  • 36. Do you provide airport or bus station transfer service?
    Unfortunately, we do not offer airport or bus station transfer service.
  • 37. Is free Wi-Fi available throughout the property?
    Yes, free Wi-Fi is available in all areas of the property.
  • 38. Do all rooms have Wi-Fi, TV, and a mini fridge?
    Yes, all our rooms are equipped with Wi-Fi, a flat-screen TV, and a mini fridge.
  • 39. Do you have security service or surveillance cameras at the hotel?
    Yes, our hotel is equipped with a surveillance camera system for guest safety.
  • 40. Are there designated smoking areas in the hotel?
    Yes, there are designated smoking areas within the hotel.
  • 41. Do you offer non-smoking rooms?
    No, smoking is allowed in our rooms.
  • 42. Do you allow pets at your hotel?
    Unfortunately, pets are not allowed at our hotel.
  • 43. Do you offer accessibility features for guests with disabilities?
    Unfortunately, our hotel does not have dedicated accessibility features, but we are happy to assist our guests in every way possible during their stay.
  • 44. Is there an elevator in your hotel?
    Unfortunately, there is no elevator in our hotel.
  • 45. Is your hotel safe for solo female or male travelers?
    Yes, our hotel offers a safe, comfortable, and peaceful environment for solo female and male travelers. Guest safety is one of our top priorities.